Guusto has transformed our recognition approach by making it simple and meaningful
Ornella Lynch, Sr. Manager of Total Rewards at Grand & Toy, along with HR Business Partner Candice MacPhee, faced an inconsistent and lackluster employee recognition experience across the organization. While some leaders embraced the recognition culture, others found it challenging to sustain. The previous platform did not resonate well with associates or align with the company’s strategic priorities, leading to low engagement.
Our organization has experienced inconsistency across recognition initiatives, with some leaders having it simply built into their DNA and other team members feeling left unseen at times… The platform capability allows us as business partners the visibility to report regularly and support recognition activities, helping build a strong, consistent culture.
Recognizing the need for a more impactful and easy-to-use solution, the team began exploring alternative platforms to revitalize Grand & Toy's recognition program.
After evaluating options, Grand & Toy chose Guusto, excited by the platform’s user-friendliness, streamlined interface and rich functionality. The company built a program with options for individual and team-based recognition, anniversaries, birthdays, and spot rewards, all tied to Grand & Toy’s values and strategic goals. The ease of implementation, along with responsive service and best practices provided by Guusto's team, played a significant role in its selection.
We chose Guusto for its simplicity and alignment with our values… It manages all aspects of recognition—from anniversaries and birthdays to spot recognition—and empowers managers to recognize associates with ease.
By integrating with Microsoft Teams, Guusto made recognition a seamless part of daily life at the company. Single sign-on made it even easier for leaders to use, encouraging them to make recognition a routine part of their leadership practice.
The level of administrative support that Guusto provides has been incredible. Best practices, tips, and speed to service from the Guusto team alleviated all the pressure from our internal team.
Since rolling out Guusto, Grand & Toy have seen immediate improvements in engagement. Within the first 30 days, the platform generated over 100 Shoutouts Associates loved having the ability to accumulate and combine gifts, making it easier to get what they wanted, when they wanted it.
One of our associates loved the flexibility so much that they chose to bank their rewards for a large grocery gift card, showing just how the platform meets associates’ individual needs.
Not only has the program boosted peer-to-peer and manager recognition, but it has also given Grand & Toy leaders the ability to monitor recognition trends. This visibility has led to a significant increase in manager participation, with over 75% actively engaging in recognition activities.
We have experienced an engagement buzz amongst associates and expect this momentum to lift scores in our upcoming engagement survey
Overall, Guusto’s support and functionality have enabled a smooth and successful recognition program at Grand & Toy, helping to cultivate a thriving and appreciative workplace culture.
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Interviewed by Joe Facciolo, Co-Founder of Guusto
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