Guusto saves your HR department time, so they can focus their efforts elsewhere and do something that will create a perception of you being an HR department that interacts in a more modern and current way.
You addressed the pain points right away. You clearly had some understanding of how HR departments approach their work in recognition and the fact that there are a lot of manual processes and right from the get-go, you explained all that so I took it that you sort of understood some of the challenges that we are facing, and to a certain degree, maybe it sounded a little bit too good to be true?
In the end, any questions that I had were addressed through using the product or through you guys just having great customer service.
I really do think that your customer service is exceptional. I have talked about your product, and I am very enthusiastic about your product and about the efficiency that it brings. But the other piece of it is that you guys are super easy to get a hold of in your responses and that you are so responsive. If there is ever a question about how to use the platform or the reporting or anything like that it is very easy to get an answer that you will understand, you're not also getting the run-around, an openness to taking feedback from the users.
Can you touch on where you think you've seen the most value from using our tool?
The efficiencies and the time-saving for the HR team. So, the less they have to engage in running out to get gift cards or dealing with clerical processes around our reporting for finance and more time they can spend on real people's issues. So, moving that clerical stuff off of their plate so they can focus their time elsewhere. The efficiencies and operations are the big piece for me and then the second piece would be perception of us being a modern HR department that are utilizing modern products that are similar to what our employees are using as a consumer.
How likely are you to recommend Guusto?
Very likely. It's like my little secret in terms of something easy, an easy win for an HR department... little wins, little things you can do that can have a big impact... so easy to implement and can be a huge time-saving for HR departments, particularly the departments that are a one or two-man show where they don't have a lot of extra time. Really at every opportunity, I'm quite happy to recommend you guys.
If someone were listening right now, why do you think it's worth for them to take action immediately and give Guusto a try?
Saves your HR department time, so they can focus their efforts elsewhere and do something that will create a perception of you being an HR department that interacts in a more modern and current way.
Interviewed by Joe Facciolo, Co-Founder of Guusto