What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
What we do to protect and respect privacy rights
Subscribers: Subscribers are individuals or entities who use Guusto, for free or for charge, to send recognition, reward, and appreciation notes and gifts to their intended targets.
Users: Users are the recipients of the aforementioned notes of recognition, reward, and appreciation. Users create an account on the Guusto tool to track, redeem, and give thanks for gifts sent to them.
Guusto collects two types of information from our Users and Subscribers: (i) Personally Identifiable Information; and (ii) Non-Personally Identifiable Information.
Personally Identifiable Information is information that identifies a specific person or persons. When you engage in certain activities on the Website, including, but not limited to, creating a Member or Merchant account, registering with us, ordering services or products from us, submitting content, submitting photos, posting content, sending feedback to us, requesting information about our services, or entering into an agreement, we may ask you to provide certain personal information about yourself, including things like your first and last names, and email address.
When you order Products, we will ask you to provide us with your payment method information (e.g., credit card number, expiration date and authentication codes) or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some are identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be able to engage in that activity.
To enable us to send your information to another person, via the Guusto servers, we may store your name and the name of any recipient. We may use that other person’s contact information (i.e. name, email address, mobile phone number) to allow them to access the information you requested we send. If you prefer that Guusto does not store personal information of a gift recipient (i.e. name, email address, phone number), there are alternative sending methods offered, other than through the Guusto servers.
If you are a customer or recipient and would no longer like to be contacted by the Subscriber that uses our service, please contact the client that you interact with directly.
Non-Personally Identifiable Information is information that does not identify a specific user. As true with most web sites, we gather certain Non-Personally Identifiable Information and store it in log files. This type of information may include things like the Uniform Resource Locator (“URL") of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol address. We and/or our authorized third party service providers and advertisers, may automatically collect this information when you visit our Website through the use of electronic tools like cookies and Web beacons or pixel tags.
The collected information is used to troubleshoot, administer the Website, analyze trends, comply with applicable law and cooperate with law enforcement activities. We do not link this data to other information we may have collected about you.
We do not share any of your information with Merchants.
We may use third-party service providers to perform certain functions on our behalf, such as processing credit card payments, providing customer service, analyzing data and traffic flow, and handling certain communication functions. We may share your Personally Identifiable Information with such Service Providers solely as needed to fulfill such functions. We only work with third party service providers that adhere to strict privacy policies (e.g. SOC, PCI) that align with our own standards, however, the use of your Personally Identifiable Information by third party service providers is governed by their own set of privacy policies and is not subject to our control.
As a condition of purchase of our Products and services, we will send you administrative emails. We will send you information regarding your account activity and purchases. You cannot opt-out of administrative emails. Administrative emails are emails related to a User's activity on the Website, and include emails regarding a particular User’s account, requests or inquiries, and purchases of Products and products and services.
As a condition of purchase of our Products and services, we will also send you emails containing information regarding updates about our Products and promotional offers (“Promotional Emails"). Promotional Emails advertise our Products and services, including exclusive sales and other offers, and/or the products and services of our advertisers and affiliates. In contrast to administrative emails, you do have a choice with respect to receiving Promotional Emails. You may elect to opt-out of receiving Promotional Emails at any time after registering by updating your account settings, or by clicking the “unsubscribe" button at the bottom of any of our e-mails.
We take security seriously and take numerous precautions to protect the security of Personally Identifiable Information. When you enter sensitive information on our website, we encrypt the transmission of that information using secure socket layer technology (SSL). You can access your Personally Identifiable Information on our Website through a password and your email address or user name. Your Personally Identifiable Information resides on secure servers in Canada, that only select personnel have access to. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and storage once we receive it. That said, no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security.
We will retain your information for as long as your account is active or as needed to provide you services. Guusto Gifts Inc. will retain personal data we process on behalf of our Subscribers for as long as needed to provide services to Users and retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Data that is no longer required for the purposes of performing the intended services or legal and financial record keeping, is purged in accordance with Guusto’s information disposal and sanitization procedures.
We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our third party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our affiliates or third party service providers for the same purposes.
While we employ commercially reasonable security measures to protect data and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted to or from the Website, and are not responsible for the actions of any third parties that may receive any such information.
We may provide areas on our Website where you can publicly post information about yourself, can communicate with others, or can review products and services and submit media content. This information may be accessible by other Users. As a result, this information could be read, collected and used by others. We do not control or endorse the content, messages or information posted by users. We are not liable for the privacy of any of your or any other third party postings to the Website and specifically disclaim any liability resulting from such postings and communications, including any objectionable content. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information.
In cases where a Subscriber enrolls users, Guusto Gifts Inc. has no direct relationship with those individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to Guusto Gifts Inc.‘s Client (the data controller, aka Subscriber). If a User requests Guusto Gifts Inc. to remove the data, we will respond to their request within 30 days.
As a User, upon request, Guusto Gifts Inc. will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may request access to all your personally identifiable information to correct, update, amend, delete/remove or deactivate it by making the change by logging into your account, by emailing us at [email protected], or by contacting us by postal mail at the contact information listed below. We will respond to your request within 30 days.